FAQ
Frequently Asked Questions
Account Creation
How can I register and place an order?
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To register and place an order, all you need is a few simple clicks. Go to our website, click on “Login – Register” and enter the data requested. Once you have created your account, you can begin your online shopping experience.
Do I have to create an account to place an order?
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You do not need to create an account to place an order. You can easily purchase as a guest and register later. However, we recommend that you create your personal account to stay up to date with our news. If you have any other doubts or questions, do not hesitate to contact us.
I am a registered customer but I no longer remember my data.
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To recover your account credentials, simply go to our website, click on “Login - Forgot your password?” and follow the instructions.
Orders and Shipping
How can I change/cancel my order?
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You can modify or cancel your order by accessing your personal area. If you encounter any problems, we can put you in touch with our customer service.
I have already paid for my order but it has not been shipped yet.
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Payment is made at the time of purchase but shipping is not immediate. You can check the status of your order by logging into your personal area. If you encounter any problems, we can put you in touch with our customer service.
I cancelled my order but I have not received any credit yet.
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After canceling an order, it can take up to 7 business days for the refund to be credited. If the issue persists, please contact our customer service to check the status of your refund.
Which countries do you ship to?
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We ship to all of Europe and many other selected countries. Check the full list of countries covered in the "Shipping" section of our website.
How long does it take to receive my order?
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Delivery times depend on your location and the shipping method you select. Typically, delivery times range from 3 to 7 business days.
How will I receive the package? Who takes care of the shipments?
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Your package will be delivered by a partner courier. Once shipped, you will receive an email with the tracking number to monitor your delivery.
What are the shipping costs?
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Shipping costs vary depending on the destination country and the weight of the package. You can find more details in the "Shipping" section on our website.
How can I track my shipment?
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You can track your shipment using the tracking number you will receive in your shipping confirmation email.
How can I change the shipping address for my order?
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To change your shipping address, please contact our customer service as soon as possible. If your order has not shipped yet, we will do our best to update the address.
Payments
What payment methods do you accept?
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We accept several payment methods, including credit cards (Visa, Mastercard, American Express), PayPal and bank transfer.
Returns & Refunds
How long do I have to return the product?
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You can return the product within 30 days from the date of receipt, provided it is in its original condition.
How can I make a return?
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To make a return, visit the "Returns" section on our website and follow the instructions provided. You can also contact our customer service for assistance.
When I return a product, are the shipping costs also refunded?
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Shipping charges are non-refundable, except in the case of defective products or errors in the order.
I received a gift and would like to return it for an exchange or credit.
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If you have received a gift and would like to exchange it or get a credit, please contact our customer service team with your order details.