Returns
Returns and Refunds
Right of withdrawal
If you have changed your mind after placing an order on Goovi and no longer wish to receive the goods, you have the right to withdraw from the purchase contract without penalty within 14 days of receiving the goods, as indicated in art. 52 of the Consumer Code. Contact our Customer Service , keeping the order code you placed at hand; one of our operators will support you with every withdrawal operation.
Returns
If you need to return the goods received, contact the number 33491080313 having the order code at hand: we will take care of verifying the incident and the existence of the necessary conditions to open a return procedure in your name.
Shipping costs are the responsibility of the customer.
The seller offers the possibility of collecting the product via an express courier, directly to the address indicated by the customer, with a cost of €7.00 for Italy and €18.00 for all other European countries, which will be deducted from the total amount of the refund.
Refunds
For more information on the right of withdrawal, returns and refunds, read the Terms and Conditions .
If you have changed your mind after placing an order on Goovi and no longer wish to receive the goods, you have the right to withdraw from the purchase contract without penalty within 14 days of receiving the goods, as indicated in art. 52 of the Consumer Code. Contact our Customer Service , keeping the order code you placed at hand; one of our operators will support you with every withdrawal operation.
Returns
If you need to return the goods received, contact the number 33491080313 having the order code at hand: we will take care of verifying the incident and the existence of the necessary conditions to open a return procedure in your name.
Shipping costs are the responsibility of the customer.
The seller offers the possibility of collecting the product via an express courier, directly to the address indicated by the customer, with a cost of €7.00 for Italy and €18.00 for all other European countries, which will be deducted from the total amount of the refund.
Refunds
- The refund procedure is opened immediately by Customer Service as soon as you make the return.
- The refund is usually made using the same method you used for payment: for example, if you used a bank transfer, you will be credited with an amount equal to the amount you spent.
- The refund usually occurs within 14 days (in the case of withdrawal) from the sending of the Order Confirmation and 30 days (in the case of partial refund due to the unavailability of one or more products) from the receipt of the Notice of withdrawal.
For more information on the right of withdrawal, returns and refunds, read the Terms and Conditions .